Mbi9 understands that data privacy is not something to be taken lightly. This policy clearly explains what information we collect, how we use it, who can access it, and what your rights are as a member. We have written it in plain language – not confusing legal jargon.
Six core principles that shape how MBI9 manages and protects your personal data
All personal data and financial transactions on mbi9 are protected with 256-bit SSL encryption – the same technology used by Maybank2u, CIMB Clicks, and other leading Malaysian banking institutions. Your information cannot be read by unauthorised parties, even if intercepted during transmission.
Mbi9 has never sold and will never sell members' personal information to any third party for marketing or commercial purposes. Your data belongs to you. We only use your information to provide the services you request — nothing more.
MBI9's privacy policy is designed in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We adhere to all applicable local legal requirements governing the collection, processing, and storage of personal data belonging to Malaysian users.
As an mbi9 member, you have the full right to access, update, correct, or request deletion of your personal data at any time. The process is straightforward and can be completed through your account settings or by contacting our support team directly.
Mbi9 retains your personal data only for as long as it is needed for the purposes stated in this policy or as required by Malaysian law. When data is no longer needed, it is securely deleted using methods that ensure it cannot be recovered.
In the event of any security incident that may affect your personal data, mbi9 is committed to notifying you and the relevant authorities within the timeframe stipulated by Malaysia's PDPA. Transparency in difficult situations is a responsibility we take seriously.
This Privacy Policy describes the personal data collection and processing practices of MBI9 through the mbi9.best platform. By using MBI9's platform, you agree to the collection and use of your information as described in this policy. Please read it carefully before registering or using any MBI9 services.
Mbi9 is a digital entertainment platform operating through mbi9.best, offering Sports Betting, online casino, digital lottery, baccarat, e-sports, and promotional services to members in Malaysia. In operating these services, mbi9 collects and processes certain personal data relating to members and platform users.
We understand that your trust is the most valuable asset entrusted to mbi9. We therefore take data privacy seriously and are committed to handling every piece of personal information we receive with responsibility, transparency and in accordance with applicable Malaysian law — in particular, the Personal Data Protection Act 2010 (PDPA).
This Privacy Policy applies to all information collected through the MBI9 platform, including the website, mobile interface, email communications, and any other channels MBI9 uses to interact with members. If you have any questions after reading this policy, MBI9's privacy team is available to assist at support@mbi9.best.
Mbi9 collects various types of personal data depending on how you interact with our platform. The following are the main categories of data we collect:
| Data Category | Specific Examples | How It Is Collected |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | Registration & Verification |
| Contact Information | Phone number, email address | Registration |
| Financial Information | Bank account details, TNG/GrabPay/Boost e-wallet numbers | Deposit / Withdrawal |
| Activity Data | Betting records, games played, transaction history | Platform Usage |
| Technical Data | IP address, device type, browser, operating system | Automatic (system logs) |
| Geolocation Data | State/city location based on IP address | Automatic |
| Communication Data | Live chat transcripts, support emails | Customer Support |
MBI9 does not collect sensitive personal data such as health information, religious beliefs, or sexual orientation unless voluntarily provided by a member in the context of customer support. Such data is deleted as soon as it is no longer required for the relevant purpose.
Mbi9 only collects data that is strictly necessary to deliver the requested services. Data minimisation is a core principle of our privacy practice — if we don't need a piece of data, we won't ask for it.
Mbi9 uses members' personal data for the following purposes, all of which are directly related to delivering platform services:
Mbi9 will not use your personal data for any purpose other than those stated above without first notifying you and, where required, obtaining your fresh consent.
Under Malaysia's Personal Data Protection Act 2010 (PDPA), mbi9 requires a valid legal basis for each personal data processing activity. The following are the bases we rely on:
MBI9 upholds strict confidentiality principles. We does not sell, rent, or disclose members' personal data to third parties for their own marketing purposes. However, there are limited situations where we need to share data with specific parties:
mbi9 Guarantee: All third parties with whom we share data are bound by data processing agreements that require them to protect your information to a standard no lower than mbi9's own. mbi9 is responsible for ensuring all third-party partners comply with the applicable privacy requirements.
Mbi9 continually invests in security infrastructure to ensure members' personal data remains well protected at all times. The key security measures we have in place are:
While MBI9 takes all reasonable measures to protect your data, no online security system is 100% impenetrable. You also play an important role in keeping your MBI9 account secure — use a strong password, never share your login credentials, and enable 2FA.
MBI9 retains your personal data only for as long as necessary for the purposes stated in this policy or as required by Malaysian law. The following are general guidelines for our retention periods:
Once the retention period expires, data is securely deleted or anonymised using methods that ensure it cannot be recovered or re-linked to any specific individual.
Under Malaysia's PDPA, you have the following rights in relation to your personal data held by MBI9. We are committed to facilitating the exercise of these rights without unnecessary obstacles:
You have the right to request a copy of the personal data mbi9 holds about you. We will provide this copy in an easily understandable format within 21 days of the date of your request.
If your personal data is inaccurate or outdated, you have the right to request a correction. Simple updates such as your phone number or email address can be made directly through your account settings.
You may request deletion of your personal data when it is no longer needed, when consent is withdrawn, or when processing is unlawful. This right is subject to legal obligations that require us to retain certain data.
You have the right to object to the processing of your data for direct marketing purposes at any time. Your objection will take effect immediately and will have no negative impact on your account.
You may request your data in a machine-readable format (such as CSV or JSON) for portability to another platform. This right applies to data you have actively provided to MBI9.
In certain circumstances, you may request that MBI9 restrict the processing of your data — for example, while a dispute over data accuracy is ongoing or during the investigation of a complaint.
To exercise any of the rights above, please contact mbi9's Privacy Officer by email at support@mbi9.best with the subject line "Privacy Rights Request". We will respond within 5 business days and fulfil the request within 21 days as required under the PDPA.
The mbi9 platform uses cookies and similar tracking technologies to enhance the user experience and gather information on how the platform is used. The following are the categories of cookies we use:
In addition to cookies, MBI9 also uses similar technologies such as web beacons, pixels, and local storage for the same purposes. You can manage your cookie preferences at any time via the "Cookie Settings" link found in the footer of the MBI9 website.
Disabling essential cookies will prevent you from logging in or using core features of the mbi9 platform. All other cookies are optional — disabling them will not affect your access to our main services.
MBI9 likes to keep members informed about the latest promotions, new bonuses, and special offers that may be of interest. That said, we respect your right to choose what types of communications you receive.
By registering an MBI9 account, you will by default receive essential service communications such as transaction confirmations, security alerts, and important account-related updates. These communications cannot be unsubscribed from, as they are necessary for the security and management of your account.
For optional marketing communications such as promotional offers, the latest cashback deals, deposit bonuses, sports rebates, and platform news, you can manage your preferences through the following methods:
Unsubscribe requests will be processed within 5 business days. After that, you will no longer receive any marketing communications from mbi9. Please note that opting out of marketing communications will not affect the delivery of essential service notifications.
The mbi9 platform operates with technical infrastructure support that may involve data processing outside Malaysia in limited circumstances — for example, for cloud hosting services or international fraud detection services.
When data is transferred across borders, MBI9 ensures that:
If you have concerns about cross-border data transfers involving your data, please contact mbi9's Privacy Officer for further information.
The mbi9 platform is strictly for individuals aged 21 years and above. MBI9 does not knowingly collect personal data from individuals under the age of 21.
All account registrations require age verification, and mbi9 conducts periodic checks to identify any accounts that may belong to underage individuals. Any account confirmed to belong to someone under 21 will be closed immediately, and all associated data will be permanently deleted.
If you believe that mbi9 has inadvertently collected data from an individual under the age of 21, please notify us immediately at support@mbi9.best. We will take prompt action to delete that data.
Mbi9 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other reasonable grounds.
When we make significant changes to this policy, we will:
Your continued use of the mbi9 platform after any changes take effect constitutes your acceptance of the updated policy. If you disagree with the changes, you have the right to close your account and request deletion of your data.
For minor changes such as language corrections or clarifications that do not substantively affect your rights, mbi9 reserves the right to make such updates without prior notice. The last updated date will always be revised to reflect any changes.
If you have any questions, concerns, or requests regarding this privacy policy or how MBI9 handles your personal data, please contact our Privacy Officer:
If you are not satisfied with mbi9's response to your privacy request, you have the right to file a complaint with the Department of Personal Data Protection (JPDP) Malaysia through their official channels.
The most frequently asked questions about how mbi9 protects and manages members' personal data
These rights are guaranteed under Malaysia's PDPA and mbi9 is committed to facilitating their exercise
Request a copy of all your data within 21 days
Correct inaccurate or outdated data promptly
Request deletion of data that is no longer required
Opt out of direct marketing at any time
Receive your data in a portable format
Restrict data processing during an active dispute
To exercise any of the rights above, contact us at support@mbi9.best with the subject line "Privacy Rights Request"
Read our other policy documents for a complete understanding of the mbi9 platform